Nintendo Switch defect should be investigated, consumer group says
Nintendo has been asked to commission an independent investigation into a known issue with Joy-Con controllers on its Switch games console.
Consumer group Which? said the gaming giant should also make the findings and results of any investigations public.
Ever since the Nintendo Switch launched in 2017, there have been reports of so-called “drift”, where the console registers movement even when players aren’t touching the controllers.
Nintendo says the issue only affected a small number of devices.
The company said it has been making continuous improvements to the Joy-Cons since launch and continues to encourage any customers who experience issues to contact them.
Nintendo must commission an urgent independent investigation into the reasons for this issue and make the findings public.
Who? said a survey he conducted of 919 owners of the original Switch in the UK found around 40 per cent had experienced a drift at some point.
The consumer group said customers also need to be more proactive if they encounter the problem after finding that 73% of those who encountered the problem had not contacted Nintendo about it, despite the games company offering a two-year warranty on the console.
Among those who contacted Nintendo, which one? said his research found that 19% did not receive a repair or replacement.
Who? said he had done his own lab durability tests on Switch consoles as part of his research and had been unable to locate any instances of drift, saying he believed it showed how difficult it was to detect the defect, and therefore further independent investigation into the matter would be preferable.
“Our research shows that drift issues continue to plague Nintendo Switch owners, but too often they have to foot the bill themselves to replace faulty controllers or face a lottery when contacting Nintendo for replacements. help”, Which one? said Director of Policy and Advocacy Rocio Concha.
“Nintendo should commission an urgent independent investigation into the reasons for this issue and make the findings public.
“The video game giant must also commit to completely free repairs or replacements for those affected by the issue and must promote this program so consumers know that support is available.”
In response, Nintendo said, “The percentage of Joy-Con controllers that have been reported to have had issues with the analog stick in the past is low and we have been making continuous improvements to the Joy-Con analog stick since its launch in 2017. .
“We expect all of our hardware to perform as intended, and if anything falls short of that expectation, we always encourage consumers to contact Nintendo Customer Support, who will be happy to openly and forgivingly resolve any issues. consumer issue related to analog Joy-Con controllers sticks, including where warranty may no longer apply.